Refund Policy

Transparent and straightforward refund terms for your reassurance

Overview

At EverydayServiceNexus, we recognize that plans can change, and we are committed to providing clear and honest refund guidelines. This document details the specific situations in which refunds for yacht rental services would be considered.

To avoid any misunderstandings, please review this refund policy thoroughly prior to booking. When you book a rental with EverydayServiceNexus, you are acknowledging and accepting these terms of refund.

Standard Cancellation and Refund Chart

More than 72 Hours Before Rental

100% Refund

Eligible for: Complete refund excluding service charges

Processing Period: 5-7 business days

Service Fee: £50 for transactions made by credit card

Requirements: Cancellation must be submitted in writing via email or phone communication

24-72 Hours Before Rental

50% Refund

Eligible for: Half of the entire rental price

Processing Duration: 7-10 working days

Service Charge: A deduction of £25 from the refund amount

Prerequisites: A legitimate reason is needed; administration costs will be incurred

Less than 24 Hours Before Rental

No Refund

Eligible for: No reimbursements provided

Exception: Urgent cases may be taken into account

Alternative Option: At the discretion of management, a rental credit might be offered

Stipulations: Supporting documentation required for claims of emergencies

Weather-Related Cancellations

Our Weather Commitment

Your safety is our foremost consideration. In the event that a certified captain deems the weather conditions too hazardous for rental activities, we present the following flexible alternatives:

  • Full Refund: If no other scheduling options are possible, a complete refund is offered
  • Reschedule: Shift your rental to an alternate available date without any extra charges
  • Rental Credit: A voucher, valid for one year from the initial rental day

Weather Evaluation Procedure

Our weather assessment includes the following considerations:

  • Analysis of wind speed and direction
  • Surf height and overall ocean state
  • Visibility and forecasted precipitation
  • Coast Guard notifications and precautionary steps
  • Certified captain's evaluation for a safe voyage

Decision Timeframe: Decisions regarding weather-related cancellations are finalised no less than 4 hours before the rental start time.

Medical Emergency Refunds

Urgent Situations

We are aware that unexpected medical situations can arise. The circumstances listed below may be eligible for specialized review:

  • Sudden medical condition or accident requiring hospital admission
  • Passing of a close family member
  • Urgent military conscription or recall
  • Legal obligations such as jury duty or a court summons
  • Extreme natural occurrences affecting travel arrangements

Requirement for Evidence

In order to consider emergency refund requests, the following documents are necessary:

  • Valid medical statement or hospital paperwork
  • Certification of death (if needed)
  • Authorized military commands
  • Official legal notifications
  • Emergency bulletins or government-mandated travel advisories

Refund Process: Refunds for emergencies are executed within 3-5 business days upon the presentation of sufficient proof.

Operational Cancellations

Technical Difficulties

In case the assigned vessel suffers mechanical issues that are irreparable:

  • Substitute Vessel: We will make efforts to provide a suitable substitute
  • Full Refund: If no acceptable replacement is available, a full refund will be issued
  • Partial Refund: If a different vessel is provided at a reduced rate
  • Additional Reimbursement: Additional allowances might be granted for any inconveniences caused

Lack of Crew Availability

On the rare occasion that a certified crew cannot be provided:

  • An alternative crew will be sought if feasible
  • Complete refund if the rental is unable to proceed
  • Option to reschedule without additional charges

Refund Procedure

Transaction Method

All refunds are returned through the original payment method utilized for the booking:

  • Credit Cards: 5-7 business days
  • Direct Bank Transfers: 7-10 business days
  • Cash or Check: 3-5 business days

Charges for Processing

Credit Card Transactions

A charge of £50 for terminations more than 72 hours before

Processing for Bank Transfers

Every refund via bank transfer includes a fee of £25

Handling of International Transactions

Additional charges may be imposed for refunds involving international fund transfers

Rental Credits

Instances When Credits are Provided

There may be occasions when rental credits are extended instead of direct refunds under specific conditions:

  • Late cancelations (shorter than 24 hours notice)
  • Cancellations due to adverse weather
  • Voluntary alteration requests by the client
  • Unexpected rental interruptions

Terms of Credit

  • Duration of Validity: Valid for a year following the issuance
  • Transfer Conditions: Non-transferable to other individuals
  • Credit Worth: Encompasses the entire value of the rental, no handling fees affixed
  • Application: Redeemable on any accessible rental
  • Expiration Policy: No prolongations past the 12-month allocation

Compensation for Incomplete Services

Disruptions in Service

If your rental experience is disrupted or cut short for issues under our control:

  • A refund proportionate to the unutilized duration
  • A voucher for a future rental of comparable worth
  • Complementary services or perks may be offered

Interruptions Caused by Guests

If a rental is halted prematurely due to behavior of guests or breaches of safety protocols:

  • No reimbursement for the remaining time
  • The full payment is still expected
  • Additional costs could be incurred

Dispute Resolution

In case of disagreement with a refund assessment, steps available to you include:

  • Appealing for reassessment by our managing team
  • Presenting supplementary proof or information
  • Pursuit of resolution via consumer protection bureaus
  • Engaging legal options as permitted by prevailing laws

Method to Initiate a Refund

Step 1: Get in Touch

To start your refund claim, please reach out through the following:

Step 2: Present Your Case

Your request should include these details:

  • Your reservation confirmation code
  • Scheduled date and time of the rental
  • Your reasons for retracting the booking
  • Any supporting papers, if applicable
  • Your preference for refund method

Step 3: Assessment and Execution

After receiving your request, we will confirm within a day, review it corresponding to this policy, deliver our verdict within two days, and initiate any sanctioned refunds according to the timeline described.

E ssential Information

  • Cancellation applications must be lodged in writing
  • Refunds are administered in £, regardless of the payment currency used initially
  • Purchasing travel insurance is strongly advised
  • This policy can be updated, given a notice period of 30 days
  • Refunds are issued in compliance with relevant taxes and regulations

Contact Details for Inquiries

If you have any questions regarding refunds or need to submit a request:

Refunds Department
EverydayServiceNexus Marine Services Ltd.
Marina Point
Southampton SO14 3TG
United Kingdom

Phone: +44 23 8000 0000
Email: [email protected]
Operating Hours: Monday–Friday, 9:00 AM – 5:00 PM

Date of last amendment: August 24, 2026

This reimbursement guideline is designed for clarity and fairness. It is recommended to examine these conditions diligently prior to reserving and to get in touch with us for any clarifications.